The Grout Guy is an Australian trades business that grew from 30 to 130 field technicians in three years.
A lot of its work arrives as work orders in PDFs and emails. The Grout Guy now uses AI agents built on Salesforce to read those orders and turn them into jobs. Processing that used to take one to two business days now takes about two minutes, and the business says it saves more than 20 hours a week of data entry.
What they learned along the way
The team has been open that it wasn't perfect from day one. The AI got weekdays wrong at first and Aussie slang confused it. Rather than one big system, they built one AI agent per task, tested it, then moved on to the next.
The lesson for your business
You don't need to automate everything. Pick one repetitive admin job your team does every day, like entering enquiries, booking jobs or sending follow-ups, and start there.
How Ven can help
We can help you find the admin task worth automating first, then connect your website forms, emails and follow-ups so the work flows through without retyping. If you'd like to talk it through, get in touch.
Also this week: Google is scaling ads inside its AI Mode answers in Australia and Six in ten likely Black Friday shoppers expect to use AI this year.